Refund Policy

Last updated: July 30, 2026

This policy covers Direct purchases of roono for Mac sold on roono.app (and related storefronts such as SixTwelve Studio). It does not cover Mac App Store purchases, because roono for Mac is not sold through the App Store.

48-hour refund window

If you bought the wrong thing, changed your mind, or the product is not what you expected, email us within 48 hours of purchase and we will issue a refund.

How to request a refund

• Email hello@sixtwelvestudio.com from the address you used at Stripe Checkout.
• Include the purchase email, approximate purchase time, and (if you have it) the Stripe receipt or payment confirmation.
• We refund to the original payment method through Stripe. Processing time after we issue the refund depends on your bank or card issuer.

After a refund

When a refund is issued, your signed licence is revoked. Downloads and activations tied to that purchase are no longer valid. If you already activated the app, remove the licence from Settings → License.

Outside the window

Requests made more than 48 hours after purchase are generally not eligible. If something is broken on our side (for example, you paid and never received a licence or download), contact us anyway and we will fix it or refund as appropriate.

Contact

Refunds and purchase questions: hello@sixtwelvestudio.com